FireDaemon and LabWare Support Agreement
FireDaemon and LabWare have an agreement in place that if you are intending to run or are running LabWare LIMS under FireDaemon Pro control and need setup assistance or are experiencing issues, then you must contact LabWare first.
How to obtain support from LabWare
To obtain rapid and accurate support for FireDaemon Pro and LabWare LIMS, please submit a support ticket to LabWare via the LabWare support portal. You will need to have a valid support account and be the designated primary support contact. Hence, please submit the ticket via the LabWare support portal first.
Issues preventing LabWare LIMS from running successfully under FireDaemon Pro
There are common issues that may prevent LabWare LIMS from running successfully under FireDaemon Pro. The most common problems include:
- Using incorrect Windows service login credentials
- Setting FireDaemon Pro configuration items incorrectly
- Incorrect permissions on LabWare LIMS files and folders
- Using older / unsupported versions of FireDaemon Pro
- Using older / unsupported versions of LabWare LIMS.
Please contact LabWare first. They will help you with your FireDaemon Pro / LabWare LIMS setup and help you diagnose any technical issues.
Do You Need More Licenses for Your LabWare LIMS Deployment?
Expanding your LabWare installation and need additional FireDaemon Pro licenses to run more services or scale your environment?
✅ Add FireDaemon licenses
✅ Upgrade to the latest version
If you're unsure about what you need, contact our sales team and we’ll help you choose the right licensing option for your environment.